Cyber Safety for Senior Citizens

Remember These 3 Golden Rules

• 🛑 Never share your OTP — Not with your bank, not with anyone.
• 🛑 Never pay to receive money — If someone says you've won a prize but must pay first, it's a scam.
• 🛑 No government official will call and demand immediate payment — Hang up and call a trusted family member.

Common Scams Targeting Senior Citizens

• KYC Update Scam — Fake calls claiming your bank account will be frozen unless you update KYC by sharing OTP.
• Digital Arrest — Caller pretends to be CBI/Police, claims your Aadhaar is linked to crime, demands money.
• Pension/Insurance Fraud — Fraudsters pose as government agents offering fake pension upgrades.
• Grandchild Scam — Caller claims to be your grandchild in trouble needing money urgently.
• Lottery / Prize Scam — A message or call saying you won ₹5 lakh. They ask for a small "processing fee" first.
• Fake Technical Support — Someone calls saying your computer or phone has a virus and asks to install an app to "fix" it — which steals your data.

What to Do If You Receive a Suspicious Call

• Hang up immediately without pressing any buttons.
• Call a trusted family member and describe what happened.
• Call the Cyber Crime Helpline: 1930
• Do not call back the suspicious number.
• Never install any app that a stranger on the phone asks you to install.

UPI & Digital Payment Safety

• You never need to enter your PIN to RECEIVE money — only to SEND.
• If someone sends a "collect request" — that is asking you to pay them, not the other way around.
• Never scan a QR code someone sends you unless you personally know them.